At London Auto Towing, we believe in honest communication and fair service. Our privacy policy explains how we protect your personal information, while our terms ensure transparent pricing and professional handling of every recovery job. From private cars to EVs and commercial vehicles, your trust and safety come first.
At London Auto Towing, we value your trust as much as we value safety on the road. Our privacy policy explains how we collect, use, and protect your personal information when you contact us, request a quote, or use our car recovery London, towing service London, or breakdown recovery London. We follow strict UK data protection rules and ensure your details are handled securely — from call or WhatsApp enquiries to on-site recovery documentation. We never sell or share your information, and we only store essential data needed to provide reliable, transparent service. Your confidentiality is a priority, whether you’re a private customer, garage, or commercial client.
We only collect information you choose to share with us, such as your name, phone number, and vehicle details when booking a service or asking for a quote. This helps us provide accurate car recovery London, towing service London, or breakdown recovery London. We do not collect unnecessary details, and all information is handled securely. Whether you contact us by phone, WhatsApp, or through our website, your data is used solely to process your request and improve our customer support.
Your information is stored securely following strict UK data protection rules. We use encrypted systems to protect details shared during car recovery London, towing service London, or breakdown recovery London bookings. Only authorised staff can access your data, and it is kept for the minimum time required to process your request and meet legal obligations. We regularly review and update our security measures to ensure your information remains safe.
We only collect and use the information required to provide safe and efficient recovery services. Whether you contact us for car recovery London, towing service London, or breakdown recovery London, your details are used strictly for quotes, updates, and essential documentation. No unnecessary data is stored, and every step is handled securely. This ensures clear communication, reliable service, and complete transparency for all customers, from private vehicle owners to commercial clients.
We never sell or share your personal information with third parties for marketing. Details are only shared when required by law or to complete a recovery service, such as providing essential information to a trusted garage or police compound for documentation. Every step is handled with strict confidentiality, ensuring your privacy is respected while delivering professional and transparent vehicle recovery services.
We only keep your information for as long as necessary to complete your recovery request or meet legal requirements. For example, car recovery London or towing service London records may be retained for invoicing, insurance checks, or police compound documentation. Once no longer required, your data is securely deleted or anonymised to protect your privacy and maintain compliance with UK data protection laws.
Our website uses basic cookies to improve functionality, security, and user experience. These help us respond faster when you request a towing service or breakdown recovery. Cookies are never used for marketing, and you can adjust your browser settings at any time to control or block them. By continuing to use our site, you agree to essential cookies that keep your booking and enquiry process smooth and reliable.
You have full control over your personal information and how it is used. You can request a copy of the data we hold, ask for corrections, or request deletion where legally permitted. Whether you’ve booked breakdown recovery London, towing service London, or general roadside assistance, we respect your right to transparency and privacy at every step. All requests are handled quickly, securely, and with clear communication by our dedicated support team.
If you have any questions about this privacy policy or how we manage your personal information, you can contact us at any time. Whether it concerns a car recovery booking, towing service request, or past breakdown recovery, we aim to respond quickly and clearly. All complaints or concerns are handled with full confidentiality, open communication, and respect for your rights, ensuring you always feel safe and informed when dealing with our team.
If you have any questions about how we protect your data or need more details about our privacy policy, we’re here to help. Whether it’s a service enquiry, policy clarification, or general advice, our team is available to respond quickly and honestly. Your trust and privacy are always our priority.
At London Auto Towing, our terms and conditions are designed to ensure fair, transparent, and professional service for every customer. Whether you book a towing service, breakdown recovery service, electric vehicle recovery, or police compound assistance, all jobs follow clear UK guidelines to protect both you and our team. We provide accurate quotes, honest pricing, and secure documentation for every recovery request. From private cars to commercial fleets, we make sure every agreement is simple, reliable, and handled with integrity.
You are responsible for ensuring our recovery team can safely access your vehicle. Inform us of height limits, private land permissions, or parking restrictions before booking. If we are unable to recover your car due to inaccurate information, a call-out charge may still apply. This is especially important for accident-damaged cars or electric vehicles, where specialist trucks or skates may be needed.
Correct booking information is essential for safe and efficient recovery. Always provide your exact location, including access restrictions like narrow lanes or underground car parks. Let us know if your car is accident-damaged or has wheel or brake issues, as specialist tools may be required. For electric vehicles, hybrids, or plug-in cars, accurate details help us prepare the right equipment for safe loading.
All towing services and breakdown recovery services are priced honestly and agreed before we attend. In some cases, such as long-distance recovery or specialist electric vehicle transport, a deposit may be required. Once our truck is dispatched, this deposit becomes non-refundable, even if the booking is cancelled or changed. This ensures fair scheduling, reliable response times, and no hidden fees.
If you need to cancel a towing service or breakdown recovery service, please inform us as early as possible. Once a recovery truck has been dispatched, a call-out charge will apply, even if the job is later cancelled. This is especially important for accident-damaged cars or electric and hybrid vehicles, where specialist equipment and scheduling are arranged in advance.
We use professional equipment and techniques to ensure safe towing and breakdown recovery service. Specialist tools such as skates and low-entry flatbeds are used for electric vehicles, hybrids, and accident-damaged cars. However, in some cases — especially cars stuck in ditches or heavily damaged after accidents — additional damage can occur during loading or unloading. London Auto Towing cannot be held responsible for such unavoidable risks when recovering severely compromised vehicles.
All towing services and breakdown recovery services follow UK recovery and transport regulations. Electric vehicle and hybrid transport is carried out according to manufacturer safety guidelines. By booking our service, you agree to provide accurate information, follow all legal requirements, and allow safe access for recovery. This ensures we can deliver a professional, fully compliant service for every customer.
Once a towing service or breakdown recovery service has been confirmed, any change to the delivery address or destination may result in additional charges. Route changes depend on truck availability and scheduling. Please confirm the correct destination when booking to avoid delays and extra costs.
Please remove all valuables and personal belongings from your vehicle before recovery. London Auto Towing is not responsible for any items lost or damaged inside the vehicle during towing or storage. This includes mobile phones, tools, or other personal goods left behind.
Batteries supplied and fitted by London Auto Towing are covered by the manufacturer’s warranty only. Labour and call-out charges are non-refundable once the service is completed, even if the battery fails under warranty. Warranty claims must be handled directly with the manufacturer, and we are not responsible for battery performance after fitting.
Severe weather, road closures, or heavy traffic may affect response times. While we aim to arrive as quickly as possible, London Auto Towing cannot be held responsible for delays caused by circumstances beyond our control.
We are not responsible for any pre-existing damage to your vehicle. Photos may be taken before loading to document its condition. Recovery of accident-damaged or non-rolling vehicles carries higher risk, and further damage during loading may be unavoidable.
London Auto Towing reserves the right to refuse recovery if the job poses a serious safety risk to our staff, equipment, or other road users. This includes vehicles in dangerous positions or unstable conditions where specialist equipment is required.
Our towing service and breakdown recovery service includes a reasonable waiting period at collection. If we are kept waiting beyond 15 minutes after arrival due to customer delays, additional waiting time charges will apply. This ensures fair scheduling and keeps response times reliable for other customers.
If your vehicle leaks fuel, oil, or other fluids during recovery, you are responsible for any clean-up costs required by law or site management. This applies to public roads, private property, or police compounds. We will assist where possible, but additional cleaning or environmental charges are the customer’s responsibility.
Vehicles with loose body panels, severe accident damage, or leaking fluids must be secured properly before recovery. London Auto Towing cannot be held responsible for further damage or fluid loss during loading when a vehicle is already unsafe or structurally compromised.
We reserve the right to refuse recovery if the vehicle contains hazardous materials, illegal items, or poses a safety risk to staff or other road users. Additional charges may apply if a recovery truck has already been dispatched before refusal.
You must ensure we have the correct keys or access to your vehicle before recovery. If a car is locked, has missing keys, or access is restricted, additional charges may apply for specialist equipment or extra time spent on site. Incorrect or missing keys may also delay the recovery process.
A responsible person must be present when we collect your vehicle unless agreed otherwise. This ensures proper documentation, accurate handover, and immediate reporting of any pre-existing damage. If no one is available, we may reschedule or charge for waiting time, depending on truck availability.
When selling your car or scrapping a vehicle with London Auto Towing, you must provide valid proof of ownership, such as the V5 logbook or an acceptable alternative. Without correct paperwork, we may refuse collection or delay payment until ownership is verified.
All offers for buying or scrapping a car are based on the condition described at booking. If the vehicle’s condition differs significantly — such as accident damage, missing parts, or undeclared issues — the final price may change on inspection. Customers can refuse the updated offer, but a call-out charge may apply if our truck has been dispatched.
Payments for car purchases or scrap are processed only after ownership is confirmed. Scrap cars are issued with a Certificate of Destruction (CoD) once processed by an authorised facility. Payment is made by bank transfer, and we do not pay cash for scrap, following UK regulations.
If you have any questions about our terms and conditions, we’re here to help. Whether it’s about towing service, breakdown recovery service, or selling or scrapping your car, our team will explain everything clearly. We believe in transparent service, honest communication, and quick responses to all customer enquiries.
